Privacy Policy

1st American Reserve's (“1stAmericanReserve.com”) Privacy Policy

 

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY.  BY ACCESSING THIS WEBSITE YOU ACCEPT THE PRACTICES DESCRIBED BELOW.

Thank you for accessing our website ("Site") operated by 1st American Reserve, Ltd. ("FAR").  We respect your privacy and want to protect your personal information.  By visiting the Site directly or through another site, you accept the practices described in this Policy. 

As we update and expand our Site and services, this Policy will be amended to protect your privacy.  Please check the Site periodically for updates and feel free to contact us at any time with questions or suggestions regarding the Policy.  If you have questions or concerns regarding this Policy, please contact us by email at info@1stamericanreserve.com or writing to the following address:  1st American Reserve, 7310 Phelan, Beaumont, Texas 77706.  When corresponding with us, please reference your customer number. 

  1. Information Gathering. 

We collect information from you in multiple ways on this Site.  The primary objective in collecting personal information from you is to provide you the best possible customer experience.  For example, we can use your personal information to help us create content that is most relevant to you or alert you to new information, products, and services that we offer. 

  1. Information Use and Disclosure. 

 

Data Security

 

The security and confidentiality of your information is important to us.  We have implemented certain technical, administrative, and physical security measures designed to help protect customer information from unauthorized access and improper use.  This is an ongoing process and, from time to time, we review our security procedures in order to consider appropriate new technology and methods.  Please be aware that despite a company’s best efforts, no security measures are perfect or impenetrable.

 

We are committed to providing you a safe, risk free environment.  We use some of the most sophisticated security software available on the market and have done everything reasonably possible to ensure that any personal information you share with us will not be misappropriated.  Should you ever suspect an unauthorized party has obtained or used your personal information, please contact us immediately.  We will investigate the matter thoroughly.  Any time that you discover or suspect fraud, you should contact your credit card company immediately.

 

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site.  We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities.  Personal information may be printed or otherwise stored in a non-electronic form.  Employees who need access to your personal information to perform a specific job are permitted access to your personal information.  Finally, we may rely on third-party service providers for the physical security of some of our computer hardware.  We believe that their security procedures are adequate.  For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

 

Our site is not directed to individuals under the age of eighteen (18) and we request that these individuals do not provide personal information through our site.  We do not knowingly collect information from children under thirteen (13) without parental consent. 

FAR does not guarantee complete security either online or offline. 

Opt Out/Corrections 

Upon your request, we will (a) correct or update your personal information; and/or (b) stop sending emails to your email address.  You can make these requests at the customer information section of the Site or by calling FAR at (888) 324-2646 or emailing your request to info@1stamericanreserve.com

Monitoring/Recording of Telephone Calls 

You understand and agree that FAR may, at FAR’s discretion, but is not obligated to do so, monitor or record your telephone conversations with FAR for quality control and for FAR’s protection.  Unless otherwise agreed by FAR in writing, FAR does not consent to the recording of telephone conversations by you or any third party.  You understand that not all telephone lines or calls are recorded and FAR does not guarantee that any recordings of any particular telephone calls will be retained or be capable of being retrieved. 

Updates to this Policy

 

WE MAY CHANGE, MODIFY, AMEND, SUSPEND, TERMINATE OR REPLACE THIS PRIVACY POLICY FROM TIME TO TIME.  IN THE EVENT THIS PRIVACY POLICY IS CHANGED, MODIFIED, AMENDED OR REPLACED, THE EFFECTIVE DATE, LOCATED ABOVE, WILL CHANGE.  YOUR CONTINUED USE OF THE WEBSITE AFTER A CHANGE IN THE EFFECTIVE DATE OF THIS PRIVACY POLICY CONSTITUTES YOUR ACKNOWLEDGEMENT AND ASSENT TO THE UPDATED POLICY.

 

BY USING THIS WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF THIS PRIVACY POLICY.

 

Questions or Comments.

If you have any comments or questions about our security and privacy statement, please call us at (877) 357-4208 or email our Customer Service Department at info@1stamericanreserve.com.